Knowing that your production environments are fully supported is very important for an IT pro (even more to an IT manager). That knowledge could potentially save you lots of troubles that you really don’t need in the event that your solution goes down and that the support center tells you:
“oh! that’s not a supported configuration. but thanks for calling”
Well I’ve only been back to my role as a Senior Technical Account manager for a couple of months now, and I have had the following question asked by someone at the majority of my customers.
“I’m running (Insert Product Name here) in a (Insert Vendor name here) virtual environment. Am I supported?”
I found it!!
Microsoft has a Virtualization Support Wizard on the internet that can help you determine if a virtualization configuration is supported without calling Microsoft support.
The URL of the Wizard is http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvpwizard.htm
You pick the product version, virtualization solution, and guest OS and it tells you if it is supported or not. Simple, easy, and quick.
Now if you have any doubt regarding the supportability of your solutions. Do not wait for the problems to come up. Look it up! it easy and fast.
Pierre Roman, MCSE, ITIL| Microsoft Canada Co.| Senior Technical Account Manager | email@example.com
P.S: If you want the legal verbiage, the official Support policy for Microsoft software running in non-Microsoft hardware virtualization software can be found here (http://support.microsoft.com/kb/897615) and for more information regarding Microsoft server software and supported virtualization environments you can refer to the following article. http://support.microsoft.com/kb/957006/